In line with Zamil Steel Vietnam’s corporate mission to promote a continuous improvement environment to deliver highest business standards, work ethics and corporate citizenship, a series of training and sharing programs was lined up for the whole of March 2009.
 Taking the opportunity of toned down business activities at the present moment, training programs were put in place to focus on helping Zamil Steel Vietnam staff improve on their criteria and skills required to enhance work effectiveness for the challenges ahead amidst the economic recovery.
Training materials were adopted from Crestcom Management Training series in particularly the areas of customer service, communication and management skill development. Departmental heads who had attended the management training conducted by the licensed representative of Crestcom in Vietnam took on the responsibility to conduct training internally for the sharing of this knowledge.
So far, more than 10 training sessions have been conducted and topics includes “How to Exceed Customer Expectations”, “Winning the Negotiation Game”, “How to Deal with Difficult People”, “Communication at Higher Level” and “A Seventy Minute Hour”.
More than 200 staff of Zamil Steel Vietnam benefited from the above training interventions conducted by the departmental heads. All of them took the initiative to participate in these internal sharing programs with the intention to constantly improve their competency, so as to better perform their own roles and duties. These soft skills may even come in handy when the opportunity arises for them to take on new roles and responsibilities.
This March training program is just a part of many internal training and sharing sessions offered by Zamil Steel Vietnam throughout the year for employees to reveal and better capitalize on their own potential. A representative of HR department expressed that “sourcing outside is always an alternative, we believe in growing and grooming our own people in order to have a strong talent pipeline to preserve our very own corporate culture.”
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